MERCHANDISE FORWARDING, SHIPPING, RETURN AND REFUND POLICY

Our company is a freight forwarding service agent located at 1940 Gardena Avenue, Glendale, CA 91204. We will ensure that all goods ordered by our customers in Thailand are in good condition until they are forwarded or shipped to Thailand. Customers are responsible to pay the cost of the merchandise they order, while freight forwarding fees are collected directly from our customers. Our service includes:
1) Storing merchandise ordered online by our customers
2) Forwarding merchandise from our warehouse in Glendale to customers in Thailand
3) Repacking all packages ordered by our customers and shipped to our warehouse from different suppliers.

The following are our company forwarding, shipping, return and refund policies:

  1. All merchandise that is shipped to our warehouse should be in good condition and ready to be repacked and shipped to Thailand. There will be a storage fee per package (depends on size or weight) for all merchandise stored in our warehouse after 30 days.

  2. We do not accept any illegal merchandise. Moreover, our company has the right to inspect, open, and repack packages without notifying our customers first. Customers will be informed about additional packaging expenses

  3. Our company will notify customers immediately if merchandise is damaged. It is the customer's responsibility to notify the supplier and get a "Return Merchandise Authorization (RMA)" number and/or credit refunded by the sellers. A minimum of $1.50 (50.00 baht) service fee per box will be charged to our customer plus any return shipping expense per package.

  4. Any product damaged during our company's responsibility (i.e., while in storage in our warehouse) will be replaced or refunded to our customer, a minimum of $15.00 (500.00 baht) and up to $95.00 (3,000.00 baht) per item.

  5. If any merchandise is damaged during shipment from Glendale to Thailand, customers must notify us within 12 hours. A refund or credit of $15.00 minimum per item and up to $95.00 per item is provided.

  6. Customers have the option to either order merchandise directly from the suppliers or instruct our company to order them on their behalf. We require a pre-payment into our account in the full amount of the merchandise price before merchandise will be ordered

  7. It is the customer's responsibility to provide us with the correct shipping address. Ship to the "Post Office Box number" is not acceptable.

  8. In the event that nobody is available to sign and receive the package in Thailand, we will notify the customer to pick up the merchandise at our warehouse in Thailand within 30 days from the date that the merchandise arrives at our warehouse. Otherwise, all undelivered merchandise will be destroyed.

  9. All merchandise will be forwarded to the final destination in Thailand according to our shipment schedules. We are not responsible for the delays due to uncontrollable factors such as a required inspection by Thailand custom and duty department. Any penalty or custom duty fees will be paid by our customers.

  10. Our customers can choose to have their merchandise shipped to Thailand either by air or by ocean. However, it is our company's decision to choose the specific carrier. Any delay or damage caused by natural incidents such as hurricane, earthquake, war, strike or protest is not our company's responsibility.

** Warning **

"While tracking service may indicate that your product has been delivered to us,
  it is not always the case that we have received your product."

** We will not take responsibility in the following cases **

  1. Products that tracking has specified as delivered but no pictures or video clips have been taken by us, so you should check that photos or clips have been taken of your products.
  2. Packages that are incomplete but there are photos available. Please check first with US warehouse. There is an additional fee of 10% of product price to have us check for your product.
  3. Inaccurate orders.
  4. Prohibited products.
  5. Concealed products that were sent with other products without notifying us.
  6. Incorrect shipping address.
  7. Damaged/defected products.
    • If your products are fragile, you should make sure that the packaging is sufficient and the package is ready for delivery. We provide service to support this capacity.

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